Effective Date: 30 August 2024
1. Introduction
At Agrifam Implemente (Pty) Ltd (“we,” “us,” or “our”), we take pride in the quality of our second-hand farming products. We understand that there may be instances where you need to return a product. This Refund and Returns Policy outlines our procedures for handling returns and issuing refunds. By purchasing from our website https://agrifamimplemente.co.za, you agree to the terms set out in this policy.
2. Second-Hand Products
All products sold on our website are second-hand and sold “as-is.” This means that the products are pre-owned and may show signs of wear or previous use. We strive to provide accurate descriptions and images of all products, but please be aware that some imperfections are inherent in second-hand items.
3. Eligibility for Returns
Returns are only accepted under the following conditions:
- Material Difference: The product received is materially different from the product description or images provided on our website.
- Condition of Return: The product must be returned in the same condition as it was received, including all original parts and accessories.
4. Return Process
If you believe your product meets the criteria for a return, please follow these steps:
- Contact Us: Notify us within 7 days of receiving your product by calling 073 727 1632 or emailing us at info@agrifamimplemente.co.za. Please provide your order number, details of the product, and the reason for the return.
- Return Authorization: If your return is approved, we will provide you with instructions on how to return the product. Unauthorized returns will not be accepted.
- Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect product shipped).
5. Inspection and Approval
Once we receive your returned product, we will inspect it to ensure it meets the return criteria:
- Approval: If the return is approved, we will process your refund within 14 days. The refund will be issued to your original payment method.
- Rejection: If the return is not approved (e.g., the product was returned in a different condition than received), we will notify you, and the product will be returned to you at your expense.
6. Refunds
Refunds will only be issued under the following conditions:
- Approved Returns: If your return is approved as per the conditions above.
- Non-Refundable Items: Shipping costs are non-refundable, and you will not be reimbursed for any return shipping expenses unless the return is due to our error.
7. Exchanges
Due to the nature of our products being second-hand, we do not offer exchanges. If you are unhappy with your purchase, you may return it as per our return policy and place a new order for a different item.
8. Exceptions
We do not accept returns or issue refunds for the following:
- Change of Mind: Returns for products that are not materially different from the description or for a change of mind.
- Damaged by Customer: Returns for products that have been damaged or altered by the customer after receipt.
9. Contact Us
If you have any questions or concerns about this Refund and Returns Policy, please contact us at:
- Email Address: info@agrifamimplemente.co.za
- Postal Address: 53 De La Harpe St, Fouriesburg, 9725, South Africa
- Contact Number: 073 727 1632
